Privacy Policy

1. Introduction

Tech Board ("we," "our," or "us") is a product of BeGreat Services. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, and share information when you use our platform at usetechboard.com.

2. Information We Collect

We collect information you provide directly to us, including:

• Name, email address, and password when you create an account
• Business name and company information
• Phone numbers for team members and customers
• Job details, customer records, and service history
• Payment information (processed securely by Stripe — we do not store card numbers)
• Photos uploaded in connection with jobs

3. SMS / Text Message Communications

We send the following types of SMS messages:

• Job confirmations — when a service appointment is scheduled
• Tech en route notifications — when a technician is on the way
• Job completion notices — when service work is completed
• Appointment rescheduling — when a job date or time changes
• Job cancellations — when an appointment is cancelled
• Tech assignment alerts — when a technician is assigned to a job
• Two-factor authentication (2FA) codes — for account login security

4. How We Use Your Information

• To provide, operate, and improve the Tech Board platform
• To send job-related notifications via email and SMS
• To process payments through Stripe
• To verify your identity and secure your account
• To respond to your support requests
• To comply with legal obligations

5. How We Share Your Information

We do not sell your personal information. We may share information with:

• Stripe — for payment processing
• Twilio — for SMS delivery (phone numbers only, for message routing)
• Resend / email providers — for email delivery
• Neon / cloud database providers — for secure data storage
• Vercel — for application hosting
• Law enforcement — when required by law or to protect rights

6. Data Security

We use industry-standard security measures including encrypted connections (HTTPS), hashed passwords, and JWT-based authentication. Payment data is handled entirely by Stripe and is never stored on our servers. We regularly review and update our security practices.

7. Data Retention

We retain your data for as long as your account is active. If you close your account, we will delete your data within 30 days except where required to retain it for legal or billing purposes.

8. Your Rights

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your account and data
• Opt out of SMS communications at any time by replying STOP
• Contact us with any privacy concerns

9. Children's Privacy

Tech Board is not directed to children under 13. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by email or by posting a notice in the app. Continued use of Tech Board after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or your data, contact us at: